The Mark's Tickets Guarantee
Simply put, Mark’s Tickets is all about the customer. We value your business and hope to earn your loyalty. We are continuously working to ensure that our customers have the easiest and stress free experience on our site. You can assure yourself that you are protected from the moment you click on our page through checkout and after you've even received your tickets and attended your event.
Our 100% guarantee to all buyers is as follows:
You will receive a 100% refund for your tickets if:
Your order was accepted but not delivered by the seller.
Your order was accepted but not shipped in time for the event.
Your tickets were not valid for entry.
But we do not stop there. You also have our 100% Money Back Guarantee if: Your event is cancelled and is not rescheduled.(2) Notes: (1) Verifiable proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verifiable proof. (2) 100% refund for a cancelled event does not include shipping.
Your tickets will be delivered to the billing address you provide; most tickets are shipped via Federal Express. We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs.
Nothing complicated about it. You will receive the exact tickets you ordered from us without mistake and without concern. If you do not receive the exact tickets you ordered, MarksTickets.com guarantees that replacement tickets will be of equal or greater value than the tickets originally requested.
Unless otherwise noted as part of the ticket description, any tickets you buy from MarksTickets.com are guaranteed to be authentic tickets, valid for entry to the event. If you are denied admission by the venue, MarksTickets.com will investigate the incident and will refund the full cost of tickets, including shipping and service fees, if we find that the mistake was ours.
If event is permanently canceled, MarksTickets.com will coordinate with the selling broker to provide you with a full refund of the ticket price, including any service fees.